Shipping & Delivery

Shipment of products ordered via the VIVA-LITE Online Store is usually done from one of the nearest VIVA-LITE's reseller's warehouses to ensure fast shipping times and local service. Occasionally we may use a drop shipping facility (i.e. if an item isn't in stock and could be delivered much faster to you from the supplier's warehouse itself) or ship directly from our own warehouses.

 

VIVA-LITE uses various courier companies and customs agencies for deliveries. VIVA-LITE is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames.

 

Unless otherwise agreed, delivery shall be effected ex warehouse to the delivery address stipulated by yourself.


Shipping Destinations

We ship to the following countries:

Albania, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, Switzerland, United Kingdom<

 

For all other countries, please enquire...


Shipping Costs & Charges

Forwarding charges and certain shipment services (e.g. Insurance, COD) are subject to the respective courier fare zone. Shipping costs can be calculated from the shopping cart page and appear automatically during the checkout process.


Delivery Times and Shipping Time Estimates

For goods in stock we aim to deliver all (incoming and paid) orders by 11 am on the same day. 


The delivery generally takes place from monday to friday between 8.00 am and 6.00 pm and normally occurs between 3 and 5 workdays after sending your items.


If there is no possibility to send your articles because of holidays, the delivery will take place on the next possible date.

 

VIVA-LITE makes every effort to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforseen events. Delivery times will be extended adequately in case of measures within the framework of work stoppages, in particular strikes and lock-outs, as well as other circumstances beyond our scope of responsibility, such as statutory or administrative orders (for instance import and export restrictions) or in cases of delivery delays due to force majeuere. The customer shall be notified of the beginning and end of such obstacles without undue delay.

 

Shipping timeframes are once the order has been processed and may potentially be extended by the period of time until we receive a deposit or prepayment, if such has been agreed. For immediate and quick delivery we recommend payment per Paypal.

 

To get an indication of the shipping time, please choose the shipping time calculator from the shopping cart page or click on the shipping time calulator link during the checkout process.

 

By placing an order, you agree not to hold VIVA-LITE liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.


Stock Availability

In order to provide the greatest range of products, you understand that VIVA-LITE does not stock all products listed on this site in a single warehouse. Product availability information is provided by a number of third party suppliers. VIVA-LITE works with these third-parties to ensure this information is as accurate as possible however some errors and omissions are expected.

 

If a product is not available, contrary to expectations, we will inform you immediately via email.

 

Production ceased items: Do not place orders for items marked "PRODUCTION CEASED". These orders will be automatically cancelled.


Wrong Address, Undeliverable(s)

If a product is found to be mis-addressed by VIVA-LITE then VIVA-LITE shall be responsible for the re-delivery, replacement or refunding of the product. If the customer is found to have given an incorrect or insufficient address, then VIVA-LITE will not refund or resend the product and all responsibilty for correcting delivery will be borne by the customer.


Risk of Loss

All items purchased from VIVA-LITE are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


Responsibility of Import

When importing to a different country than the shop domain, you have to bear the responsbilities, including occuring taxes and custom duties.


How to Contact Us

If you have any comments or questions, please do not hesitate to contact us via phone or email us via the online web form.