Shipping & Delivery
of products ordered via the VIVA-LITE Online Store is usually done from
one of the nearest VIVA-LITE's reseller's warehouses to ensure fast
shipping times and local service. Occasionally we may use a drop
shipping facility (i.e. if an item isn't in stock and could be delivered
much faster to you from the supplier's warehouse itself) or ship
directly from our own warehouses.
VIVA-LITE uses various courier
companies and customs agencies for deliveries. VIVA-LITE is not
responsible for any shipping problems and shall not be held liable for
any "reasonable" delay beyond our advertised delivery time-frames.
otherwise agreed, delivery shall be effected ex warehouse to the
delivery address stipulated by yourself.
ship to the following countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,
Slovakia (Slovak Republic), Slovenia, Spain, Sweden, Switzerland, United
For all other countries, please enquire...
Shipping Costs & Charges
charges and certain shipment services (e.g. Insurance, COD) are subject
to the respective courier fare zone. Shipping costs can be calculated
from the shopping cart page and appear automatically during the checkout
Delivery Times and Shipping Time Estimates
For goods in stock we aim to deliver all
(incoming and paid) orders by 11 am on the same day.
delivery generally takes place from monday to friday between 8.00 am and
6.00 pm and normally occurs between 3 and 5 workdays after sending your
If there is no possibility to send your articles because
of holidays, the delivery will take place on the next possible date.
makes every effort to ensure that delivery timeframes given are
accurate. However the delivery times stated for products on this site
assume that the stock availability information provided by our suppliers
is accurate and that delivery times are not adversely affected by
unforseen events. Delivery times will be extended adequately in case of
measures within the framework of work stoppages, in particular strikes
and lock-outs, as well as other circumstances beyond our scope of
responsibility, such as statutory or administrative orders (for instance
import and export restrictions) or in cases of delivery delays due to
force majeuere. The customer shall be notified of the beginning and end
of such obstacles without undue delay.
Shipping timeframes are
once the order has been processed and may potentially be extended by the
period of time until we receive a deposit or prepayment, if such has
been agreed. For immediate and quick delivery we recommend payment per
To get an indication of the shipping time, please choose
the shipping time calculator from the shopping cart page or click on the
shipping time calulator link during the checkout process.
placing an order, you agree not to hold VIVA-LITE liable for any loss or
damage directly or indirectly arising out of or in connection with any
delay or failure to deliver within the estimated time frame.
In order to
provide the greatest range of products, you understand that VIVA-LITE
does not stock all products listed on this site in a single warehouse.
Product availability information is provided by a number of third party
suppliers. VIVA-LITE works with these third-parties to ensure this
information is as accurate as possible however some errors and omissions
If a product is not available, contrary to
expectations, we will inform you immediately via email.
ceased items: Do not place orders for items marked "PRODUCTION CEASED".
These orders will be automatically cancelled.
Wrong Address, Undeliverable(s)
product is found to be mis-addressed by VIVA-LITE then VIVA-LITE shall
be responsible for the re-delivery, replacement or refunding of the
product. If the customer is found to have given an incorrect or
insufficient address, then VIVA-LITE will not refund or resend the
product and all responsibilty for correcting delivery will be borne by
Risk of Loss
All items purchased
from VIVA-LITE are made pursuant to a shipment contract. This means that
the risk of loss and title for such items pass to you upon our delivery
to the carrier.
Responsibility of Import
importing to a different country than the shop domain, you have to bear
the responsbilities, including occuring taxes and custom duties.
How to Contact Us
If you have any
comments or questions, please do not hesitate to contact us via phone or
email us via the online